Privacy Policy
How we collect, use and protect your information when you use DuxByte services or visit our website.
DuxByte ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website or services, you agree to the practices described here.
1. Information We Collect
Information you provide
- Name, email address, phone number
- Service address (for on-site visits)
- Details of the service you're requesting
- Any other information you send through our contact form or by phone / email
Information collected automatically
- IP address, browser type and version
- Device type and operating system
- Pages visited on our website, time on page and referring URLs
- Cookies and similar technologies (see Section 5)
2. How We Use Your Information
- To respond to inquiries and provide requested services
- To schedule and confirm on-site appointments
- To send invoices and follow-up communication
- To improve our website, services and customer experience
- To comply with legal obligations
- To prevent fraud and ensure security
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers — hosting, email and payment processors that help us operate
- Legal authorities — when required by law or to protect our rights
- Business transfers — in the event of a merger or acquisition
4. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site (analytics)
- Improve site performance
You can disable cookies in your browser settings. Some features of the site may not work as intended if you do.
6. Third-Party Services
We may use services such as Google Analytics, Google Fonts and Content Delivery Networks (CDNs). These providers may collect technical information about your visit under their own privacy policies.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request that we not sell your data (we do not sell it)
To exercise any of these rights, email us at info@duxbyte.com.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
9. Data Retention
We keep personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact and job records are typically retained for up to 3 years.
10. Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our site after updates means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- Email: info@duxbyte.com
- Phone: (813) 704-0221
- Mail: Tampa, FL 33619
We're happy to explain.
If anything in this policy isn't clear, reach out — we'll walk you through it.